Returns & Exchanges
RETURNS AND EXCHANGES
Note: The customer is responsible for all return shipping and handling costs.
You may exchange or return our products for full refund of purchase price, less any discounts and shipping charge ONLY if the item is unused and in resalable condition and if returned within the time period of 15 days after product has been received. This policy excludes Patchwork Rugs and Custom Orders. The items will not be accepted back if they show any type of use, are cut, stamped, or marked in any way. Please contact us PRIOR to shipping back the product(s) in order to receive a Return Authorization Number (RAN) for prompt refund or exchange upon receipt. We highly recommend that upon sending a return you use a carrier that provides tracking number and insures for the goods total value. Refunds will be for merchandise only. No freight charges “in” our “out” will be refunded. Freight charges are only refundable if incorrect item has been sent.
RETURNING HIDE PROCEDURE:
- If in good conditions place in same box, if available, or use a good quality carton box.
- Request a (RAN) Return Authorization Number, Write the provided RA Number outside the package.
- Use a carrier that provides a tracking number and insures the goods for the total value.
- Mail the hide you wish to return to:
6539 North Kedzie Avenue, Chicago, IL 60645,
United States of America
Please keep the return tracking information for your records. We are not responsible for lost or stolen packages.
- We don’t accept returns based on sizing issues
- Returns for a reason other than the damaged product, we do not accept it.